CUSTOMER FAQS
Every Event Australia is an online marketplace for all your event needs. With an ever-growing range of event suppliers all located on the one website, you will have a range of options to choose from in the one location. Simply search and add to cart!
At Every Event Australia, you have the convenience of searching and filtering through a wide array of hire/buy now items and services. Once you find the item you desire, simply add it to your cart and proceed through the checkout process. Rest assured that your order will be confirmed within 24-48 business hours. Should you wish to inquire about the availability of an item before proceeding to checkout or if you have any questions related to a particular product, feel free to use the "message vendor" button directly on the product page. This feature allows you to communicate with the supplier directly, ensuring a smooth and seamless experience while addressing any queries you may have. We value your satisfaction and aim to make your journey with us as effortless as possible.
You can create an account via the homepage, just follow the prompts and get event planning!
We are an Australia wide marketplace currently available to Adelaide but coming soon to Melbourne, Sydney, Brisbane and Perth. Our headquarters are based in Adelaide.
We offer both hire and buy now products! This will depend on the product and the supplier. You will clearly be able to see if the item is for hire or purchase when looking at that item's description page. If you would like to clarify further or would like to request the item to be purchased rather than hired, please contact the supplier directly via the message button on their profile page.
As we have many different suppliers on our website, each supplier’s delivery/pickup options will alter. To find out what the delivery/pickup options are for the item you are interested in, you will see this on the products description page.
If an item is not available it will be marked unavailable. If you would like to enquire about a specific date for availability, select the "message vendor" button located on the product page. However, should you want to go ahead and book without enquiring first, simply add to cart and follow the checkout process. Your order will be confirmed within 24hrs from the supplier
Not to worry! That is why we are here, so you have multiple options! If that particular item isn't available for your date, please head back to the search tab and try searching again. You will also be able to see similar items listed underneath the original item you were interested in. Alternatively, you are welcome to message our help desk where we can assist you.
Once you have gone through the checkout process and submitted your order, the supplier(s) will receive notification to confirm your order. Once the order has been confirmed, payment will automatically be deducted according to that supplier's payment terms. Should there be any issues with your order, the supplier(s) will get back in touch with you to come up with alternatives.
As you are hiring/purchasing directly from the supplier, you will be bound to that suppliers' terms and conditions. it is your responsibility to read through the supplier's Ts & Cs beforehand. You will be required to electronically sign the T's & C's when going through the checkout process.
Once your order has been placed, the supplier will get in contact with you regarding pickup/delivery/drop off times. Most items will be a 1 day hire time however should you wish to enquire specifically about hire length, please contact the supplier directly via their profile.
If there has been any damage to your hire items (big or small) please contact the supplier directly via phone or message immediately. You can find their contact details on your order page or the supplier's profile page.
If there is a problem with your order, please contact the supplier directly. If you have any account, technical or any general queries, please contact Every Event via email and we will get back to you as soon as possible.
As per our customer terms and conditions, you must be 18 years or older to hold an account and make purchases. If you wish to make a booking or purchase an item and you are under 18 years old, you must have a parent or guardian create an account in their name.
We accept Visa/Mastercard, Afterpay, American Express, JCB Credit Union
On the bottom of our home page you will find a link called "Vendor signup", follow the prompts to create your account and get your products and services online!
Please email us at info@everyeventaus.com.au to discuss our pricing structure.
Every Event Australia is dedicated to providing you with a reliable and secure online platform for all your hiring needs. By conducting transactions solely through our platform, you can benefit from our comprehensive support, security processes, and safeguards. We prioritise your safety and satisfaction. It is crucial to note that any attempt by a vendor to solicit payments outside of Every Event Australia's platform is strictly against our terms and conditions. Such actions undermine the protection we aim to offer our users. If you encounter a vendor requesting payment through alternative means, we urge you to report them immediately to our admin team. Your security is of utmost importance to us, and we will take swift action to address the issue and ensure a seamless experience for you.
