Customer FAQs
Every Event Australia is your online marketplace for all event needs. With a continually growing selection of trusted event suppliers all in one place, you’ll find plenty of options to choose from. Simply search, select, and add to cart!
At Every Event Australia, you can easily search and filter through a wide range of hire and buy-now items and services. Once you find the item you want, simply add it to your cart and proceed to checkout. Your order will be confirmed within 24–48 business hours.
If you’d like to check an item’s availability before checkout or have any questions about a product, you can use the "message vendor" button on the product page. This lets you communicate directly with the supplier, ensuring a smooth and seamless experience.
We value your satisfaction and strive to make your journey with us as effortless as possible.
Getting started with Every Event Australia is easy! Simply create an account through the homepage by following the simple prompts. Once your account is set up, you can begin browsing our wide range of event suppliers, hire items, and services. Add your chosen items to your cart and proceed to checkout — it’s that simple! Whether you’re planning a wedding, corporate event, or party, Every Event Australia makes event planning hassle-free and convenient from start to finish.
We are an Australia wide marketplace currently available to Adelaide, Melbourne & Sydney and coming soon to Brisbane and Perth. Our headquarters are based in Adelaide.
We offer both hire and buy-now products, depending on the item and supplier. You’ll clearly see whether an item is available for hire or purchase on its description page.
If you want to clarify details or request to purchase an item instead of hiring, please contact the supplier directly using the message button on their profile page.
In addition to products, you can also find a variety of event services on our platform—from catering and styling to entertainment—making it easy to plan every aspect of your event in one place.
Since we have many different suppliers on our website, each supplier’s delivery and pickup options may vary. You can see the available delivery or pickup options for your chosen item during the checkout process.
If an item is not available it will be marked unavailable. If you would like to enquire about a specific date for availability, select the "message vendor" button located on the product page. However, should you want to go ahead and book without enquiring first, simply add to cart and follow the checkout process. Your order will be confirmed within 24hrs from the supplier
No worries! That’s exactly why we’re here — to give you multiple options. If the item you want isn’t available for your date, simply return to the search tab and try again. You’ll also find similar items listed below the original product for easy browsing.
If you need further assistance, feel free to message our help desk — we’re happy to help you find the perfect fit for your event.
Once you complete the checkout process and submit your order, payment will be taken upfront according to the supplier’s payment terms. The supplier(s) will then review your order and confirm availability.
If a supplier is unable to fulfill your order, you will receive a full refund promptly, and the supplier(s) will contact you to discuss alternatives.
Since you are hiring or purchasing directly from the supplier, you will be bound by that supplier’s terms and conditions. It is your responsibility to read and understand their Ts & Cs before completing your order. You will be required to electronically agree to the supplier’s terms and conditions during the checkout process.
Once your order has been placed, the supplier will get in contact with you regarding pickup/delivery/drop off times. Most items will be a 1 day hire time however should you wish to enquire specifically about hire length, please contact the supplier directly via their profile.
If any damage occurs to your hire items—whether big or small—please contact the supplier immediately by phone or message. You can find their contact details on your order page or on the supplier’s profile page.
If you experience any issues with your order, please contact the supplier directly. For account, technical, or any other general inquiries, feel free to reach out to Every Event via email, and we’ll respond as soon as possible
As per our customer terms and conditions, you must be 18 years or older to hold an account and make purchases. If you wish to make a booking or purchase an item and you are under 18 years old, you must have a parent or guardian create an account in their name.
We accept Visa/Mastercard, Afterpay, American Express, JCB Credit Union
Option 1: On the Homepage
On the bottom of our homepage, you’ll find a link called “Register Business.” Simply follow the prompts to create your account and start listing your products and services online!
Option 2: On the Partner Tab
Visit the Partner tab to find the “Register Business” link. Follow the simple steps to create your account and showcase your products and services on our platform!
Please email us at info@everyeventaus.com.au to discuss our pricing structure.
Every Event Australia is committed to providing a reliable and secure online platform for all your hiring needs. By completing transactions exclusively through our site, you benefit from our full support, security measures, and safeguards designed to protect you.
Please note, any vendor attempting to request payment outside of the Every Event Australia platform is strictly violating our terms and conditions. Such actions compromise the protections we provide to our users.
If you ever encounter a vendor asking for payment via alternative methods, please report this immediately to our admin team. Your safety is our top priority, and we will act swiftly to resolve any issues and maintain a seamless experience for you.